Service Status
First, you have to make sure you already have a dedicated IP or are about to purchase one. All SSL certificates require your site to have a dedicated IP. Once that’s done, you can install the certificate by following the SSL Manager in cPanel or by filling out a ticket in our helpdesk. We offer free SSL installations with all certificates purchased from us.
Do you offer dedicated IP’s for the shared hosting plans?
A dedicated IP is included in all Magento plans and is $5/month (or $50/year) on all other shared hosting plans. You can purchase a dedicated IP either during checkout or add it to your account at any time from the billing panel.
Are there tutorials available for cPanel?
Yes, you can watch cPanel video tutorials here:
https://www.t35hosting.com/?p=3573&preview=true
How quickly are orders processed?
The shared hosting plans (cPanel Shared Hosting, WordPress Hosting, and Magento Hosting) are all processed within 2-4 hours of the payment clearing. Once processed, a welcome email is sent out with all of the hosting details. Dedicated servers are typically configured and launched within 1 business day of the payment clearing, with custom-build orders taking longer.
Do you limit cpu usage on a shared hosting account?
Since CPU usage is very fluid (can be high one munite but back to normal right after), we don’t use it as a limiting factor on the shared hosting accounts. However, any accountant using more than 10% of combined server resources will be contacted to discuss possible upgrade options.
What are inodes? Do you limit them?
An inode is a data structure used to keep information about a file on your hosting account. Hard drives partitions are made up of two pieces: the actual data blocks (ie: 100GB) and innodes (that store the information about the data). There is so many available innodes on a hard drive partition that it isn’t something that is typically talked about in terms of hard drive or computer capacity. Unlike some other web hosts we don’t use tricks like inodes to limit your account.
Do you outsource your support?
All support is done in-house from our NJ headquarters by our T35 Hosting staff.
During what hours is support offered?
The helpdesk and email support are staffed 24/7.
Do you offer Magento migration?
Yes, we can migrate your Magento site to our hosting free of charge. Simply sign up for a plan with us, and contact us via the helpdesk to request a site migration. We would typically need the magento login, control panel login, ftp login and mysql access to do a Magento migration.
Do you offer WordPress migration?
Yes, we can migrate your WordPress site to our hosting free of charge. Simply sign up for a plan with us, and contact us via the helpdesk to request a site migration. We can typically do a migration with just the admin login to your current WordPress site.